Shipping Policy

Shipping Policy

At Nova Global Store, we are committed to providing a reliable and efficient delivery service to customers across Pakistan. Our goal is to ensure that your favorite fashion items reach you safely, securely, and as quickly as possible.

Order Processing

All orders are processed after order confirmation. Most orders are prepared and dispatched within 1–2 business days. Orders placed on weekends, public holidays, or during promotional periods may require additional processing time.

Delivery Time

We deliver to cities and towns across Pakistan through trusted courier partners.

  • Major Cities: 3–5 business days
  • Other Areas: 5–7 business days

Please note that delivery times are estimates and may vary depending on location, weather conditions, courier operations, or public holidays.

Shipping Charges

Shipping charges, if applicable, will be clearly displayed during checkout before payment confirmation. From time to time, Nova Global Store may offer free shipping promotions on selected products or minimum order values.

Order Tracking

Once your order has been shipped, you may receive tracking information via email, SMS, or WhatsApp, allowing you to monitor the status of your delivery.

Delivery Information

To avoid delays, customers are requested to provide accurate shipping details, including:

  • Full Name
  • Complete Delivery Address
  • Valid Mobile Number
  • City and Postal Information (if applicable)

Nova Global Store is not responsible for delivery delays resulting from incorrect or incomplete shipping information provided by the customer.

Delivery Attempts

Our courier partners may attempt delivery more than once. If the customer is unavailable to receive the package, additional delivery arrangements may be required. In some cases, undelivered orders may be returned to us.

Delayed Deliveries

Although we strive to meet estimated delivery timelines, delays can occasionally occur due to:

  • Public holidays
  • Severe weather conditions
  • Courier service disruptions
  • High order volumes during sales and promotions
  • Remote delivery locations

We appreciate your patience and understanding in such situations.

Damaged, Missing, or Incorrect Items

If you receive a damaged, defective, missing, or incorrect item, please contact our customer support team within 48 hours of receiving your order. We will review the issue and work to provide a suitable resolution as quickly as possible.

Contact Us

If you have any questions regarding shipping, delivery, or order status, please contact us:

Email: info@novaglobalstore.com
Phone: 0333-1937299
Website: https://novaglobalstore.com/

Thank you for shopping with Nova Global Store. We are dedicated to providing a convenient online shopping experience and delivering quality branded women’s fashion to customers throughout Pakistan.