Delivery and returns
Information
Return & Cancellations Policy
At Nova Global Store, customer satisfaction is our priority. We strive to provide quality products and a smooth shopping experience. Please review our return and cancellation policy carefully before placing an order.
Order Cancellation
- Orders can be cancelled before they are processed or shipped.
- Once an order has been dispatched, it cannot be cancelled.
- To request a cancellation, please contact our support team as soon as possible.
Returns & Exchanges
We accept returns or exchanges under the following conditions:
- The item received is damaged, defective, or incorrect.
- The return request is made within 7 days of receiving the order.
- The product is unused, unwashed, and in its original condition with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return or exchange:
- Products damaged due to misuse or improper handling.
- Items returned without original tags or packaging.
- Sale, clearance, or promotional items unless received damaged or incorrect.
Return Process
- Contact our customer support team within 7 days of receiving your order.
- Provide your order number and clear photos of the product (if applicable).
- Our team will review your request and provide further instructions.
Refunds
- Approved refunds will be processed after the returned item has been inspected.
- Refunds may take several business days to reflect depending on the payment method used.
- Shipping charges are non-refundable unless the error was on our part.
Contact Us
For return, exchange, or cancellation requests, please contact us:
Email: info@novaglobalstore.com
Phone: 0333-1937299
Website: https://novaglobalstore.com/Thank you for shopping with Nova Global Store. We appreciate your trust and are committed to providing quality products and excellent customer service.
